jobs in Bristol - Careerjet
First Line Support/IT Help Desk
Adecco - Bristol - Adecco are recruiting on behalf of a very prestigious firm based in the heart of the Bristol. They are looking to recruit a new help desk assistant (1st line). The Role Acting as first line of contact for IT queries Providing solutions, guidance and help with user problems with Microsoft Office 2003, and in-house systems wherever possible Responsible for fielding calls from staff in all our offices around the country Resolving problems, identifying issues and escalating problems to 2nd line support where appropriate Identifying trends and common problems and liaising with the IT Trainers to help them develop and improve content for user training sessions The Person Previous Help desk experience or relevant IT qualifications essential Good technical knowledge of Microsoft Office applications Able to provide support on a wide variety of other applications Excellent customer service skills are vital. The ability to communicate calmly, listen and absorb technical informat... - Temporary - Full-time